Legal Policies

Contact Information

Studio Flùr  

Clyde Offices  

2nd Floor  

48 West George Street  

Glasgow  

G2 1BP  

Telephone: 07384 757826  

Email: [email protected]

PRIVACY POLICY

Studio Flùr ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

1. Information We Collect

1.1 Personal Data You Provide

When you contact us, book services, or subscribe to our communications, we may collect:

- Name and business name

- Email address

- Telephone number

- Business information relevant to our services

- Payment information (processed securely through third-party payment providers)

1.2 Technical Data

We automatically collect certain information when you visit our website:

- IP address

- Browser type and version

- Device information

- Pages visited and time spent on pages

- Referral source

- Location data (country/city level only)

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. See our Cookie Policy below for full details.

2. Legal Basis for Processing

We process your personal data under the following legal bases:

Contract Performance - To provide services you've requested

Legitimate Interests - To improve our services, communicate about our business, and protect against fraud

Consent - Where you've opted in to marketing communications or non-essential cookies

Legal Obligations - To comply with applicable laws and regulations

3. How We Use Your Information

We use your personal data to:

- Deliver and manage the services you've requested

- Process payments and maintain financial records

- Respond to enquiries and provide customer support

- Send service-related communications

- Send marketing communications (only with your consent)

- Comply with legal obligations

4. Sharing Your Data

We may share your personal data with:

Service Providers - Including payment processors, email marketing platforms, cloud storage providers, and analytics services. These providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements - We may disclose your data when required by law, court order, or to protect our legal rights, prevent fraud, or ensure safety.

We will never sell your personal data to third parties.

5. International Data Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards are in place through:

- UK GDPR adequacy decisions

- Standard Contractual Clauses

- Other approved transfer mechanisms

6. Data Retention

We retain your personal data only as long as necessary:

Client Data - For the duration of our relationship plus 7 years for accounting and legal purposes

Marketing Data - Until you withdraw consent or we no longer have a legitimate interest

7. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

- Secure servers and encrypted data transmission

- Access controls and password protection

- Regular security assessments

- Malware protection systems

However, no internet transmission is completely secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

8. Your Rights

Under UK GDPR, you have the right to:

- Access your personal data

- Rectification of inaccurate data

- Erasure of your data (in certain circumstances)

- Restrict processing of your data

- Data Portability (receive your data in a structured format)

- Object to processing based on legitimate interests

- Withdraw Consent at any time (where processing is based on consent)

- Lodge a Complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at [email protected]

ICO Contact Information:

Information Commissioner's Office  

Wycliffe House, Water Lane  

Wilmslow, Cheshire SK9 5AF  

Telephone: 0303 123 1113  

Website: www.ico.org.uk

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For any questions about this Privacy Policy or to exercise your data rights, contact us at:

Studio Flùr  

Clyde Offices  

2nd Floor  

48 West George Street  

Glasgow  

G2 1BP  

Telephone: 07384 757826  

Email: [email protected]

COOKIE POLICY

Cookies We Use

Essential Cookies

Purpose - Necessary for website operation and security  

Legal Basis - Legitimate interest  

Cannot be disabled - These cookies are essential for the website to function

Analytics Cookies

Provider - Google Analytics  

Purpose - Understand how visitors use our website to improve user experience  

Data Collected - Pages visited, time on site, referral source, device information  

Legal Basis - Consent (for non-essential analytics)

Preference Cookies

Purpose - Remember your preferences and settings  

Legal Basis - Consent

Managing Cookies

You can control cookies through:

1. Our Cookie Consent Tool

2. Browser Settings - Most browsers allow you to refuse or delete cookies

Note -Disabling certain cookies may affect website functionality.

Third-Party Cookies

When you use our website, third-party cookies may be set by:

- Google Analytics (analytics)

- Social media platforms (if you interact with embedded content)

We do not control these third-party cookies. Please review their privacy policies for more information.

Changes to This Policy

We may update this Cookie Policy to reflect changes in technology or legal requirements. Check this page regularly for updates.

WEBSITE TERMS AND CONDITIONS

By accessing and using the Studio Flùr website ("the Site"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the site.

1. Use of the Website

1.1 Permitted Use

You may use the Site for lawful purposes only. You must not:

- Use the Site in any way that breaches applicable laws or regulations

- Attempt to gain unauthorised access to any part of the Site

- Transmit any harmful code, viruses, or malicious software

- Use automated systems to scrape or collect data from the Site

1.2 Availability

While we endeavour to ensure the Site is available 24/7, we do not guarantee uninterrupted access. We may suspend or restrict access for maintenance, security, or other operational reasons without prior notice.

2. Intellectual Property

2.1 Our Content

All content on the Site, including but not limited to designs, text, graphics, logos, images, and software, is owned by Studio Flùr or our licensors and is protected by UK and international copyright laws.

2.2 Licensed Materials

Where we use third-party assets (stock images, fonts, templates), we have obtained appropriate licences. These licences are not transferable to Site users.

2.3 Restrictions

You may not:

- Reproduce, copy, or redistribute any Site content without written permission

- Modify, create derivative works, or reverse engineer any Site content

- Remove or alter copyright notices or proprietary markings

2.4 Limited Use

You may view and print pages from the Site for personal, non-commercial use only, provided you do not remove any copyright or proprietary notices.

3. User-Generated Content

If you submit content to the Site (comments, feedback, testimonials), you:

- Grant us a non-exclusive, royalty-free licence to use, reproduce, and publish that content

- Warrant that the content is your own original work and does not infringe third-party rights

- Acknowledge that we may remove content at our discretion

4. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of external sites. Links do not constitute endorsement.

5. Limitation of Liability

5.1 Exclusions

To the fullest extent permitted by law, Studio Flùr excludes all liability for:

- Inaccuracies or errors in site content

- Loss of data or interruption of service

- Indirect, consequential, or incidental damages arising from Site use

- Damages caused by viruses or malicious code

5.2 Exceptions

Nothing in these terms excludes or limits our liability for:

- Death or personal injury caused by negligence

- Fraud or fraudulent misrepresentation

- Any liability that cannot be excluded by law

5.3 Maximum Liability

Where liability cannot be excluded, our total liability shall not exceed the amount of £100.

6. Indemnity

You agree to indemnify and hold harmless Studio Flùr, its officers, employees, and contractors from any claims, losses, or expenses (including legal fees) arising from your breach of these Terms or misuse of the Site.

7. Governing Law and Jurisdiction

These Terms are governed by the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

8. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Site constitutes acceptance of modified Terms.

9. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.

10. Refund Policy

Due to the nature of digital products and services, Studio Flùr operates a strict no refunds policy.

No Refunds After Payment

Once a contract has been signed and payment has been received, refunds are not possible. By making payment and signing a contract, you acknowledge and accept this no refunds policy.

Consumer Rights Waiver

By agreeing to proceed with our services and making payment, you acknowledge that once work has commenced or digital assets have been delivered, no refund will be provided for any reason.

Cancellation by Studio Flùr

In the unlikely event that Studio Flùr is unable to fulfil the contracted services due to circumstances within our control, a full refund of all payments received will be provided.

Questions

If you have questions about this Refund Policy, please contact us at [email protected] before entering into any contract.

11. Contact Information

For questions about these Terms, contact us at:

Studio Flùr  

Clyde Offices  

2nd Floor  

48 West George Street  

Glasgow  

G2 1BP  

Telephone: 07384 757826  

Email: [email protected]

ACCESSIBILITY STATEMENT

Studio Flùr is committed to ensuring our website is accessible to all users, including those with disabilities. We are continuously working to improve accessibility. If you experience any barriers to accessing our content, please let us know.

COPYRIGHT NOTICE

© 2025 Studio Flùr. All rights reserved.

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Studio Flùr or our licensors and is protected by UK and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our prior written permission.

For permission requests, contact: [email protected]

DISCLAIMER

General Information

Content on this website is provided for general information purposes only. It does not constitute legal, financial, or professional advice.

No Warranty

While we strive for accuracy, we make no representations or warranties regarding:

- Completeness or accuracy of information

- Suitability of information for any particular purpose

- Availability or reliability of the website

Professional Advice

You should not rely solely on website content for business decisions. Seek appropriate professional advice for your specific circumstances.

External Links

We are not responsible for the content, accuracy, or practices of external websites linked from our Site.

Last Updated September 2025